Terms of Service

1. Acceptance of Terms

By accessing Deliver.i.ng (the "Site"), you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our services.

2. Services Offered

Deliver.i.ng provides delivery services for businesses and individuals worldwide, including:

• Delivery of lightweight items starting at a flat rate of $0.50.
• A daily pick-up schedule.
• 24-hour delivery for local and international shipments.

We strive to meet delivery timeframes but do not guarantee delivery times due to unforeseen circumstances such as delays from weather, customs, or other external factors.

3. User Responsibilities

As a user of Deliver.i.ng, you are responsible for:

• Providing accurate and complete information for each shipment.
• Ensuring that items for delivery are properly packaged and comply with our Prohibited Items List.
• Complying with all applicable laws and regulations regarding the shipment of items.

4. Prohibited Items

The following items are prohibited from shipment via Deliver.i.ng:

• Illegal substances, drugs, or narcotics.
• Hazardous materials, explosives, or firearms.
• Perishable items that cannot survive the delivery period.
• Any other items that violate local or international shipping laws.

We reserve the right to refuse shipments that violate our prohibited items policy.

5. Pricing and Payment

Pricing for services is displayed on the Site. All charges must be paid in full at the time of order. Deliver.i.ng reserves the right to change prices at any time without prior notice, but such changes will not apply to orders already placed.

6. Cancellation and Refund Policy

You may cancel an order within one hour of placing it. After this period, cancellations may not be honored, as we aim to dispatch items as soon as possible.

Refunds may be issued under the following circumstances:

• If a delivery is significantly delayed (over 72 hours) due to our fault.
• If the item is lost during transit (subject to our investigation).

In the case of incorrect or incomplete delivery information provided by the user, refunds are not guaranteed.

Refunds will be processed within 7–14 business days after approval.

7. Limitation of Liability

Deliver.i.ng shall not be liable for:

• Any indirect, incidental, special, or consequential damages arising from the use of our services.
• Loss or damage due to customer error in providing inaccurate or incomplete delivery details.
• Delays caused by third-party carriers, customs, or governmental regulations.

Our liability for any claim related to your shipment will not exceed the amount you paid for the delivery service.

8. Intellectual Property

All content, design, text, graphics, logos, and software on the Site are the intellectual property of Deliver.i.ng. You may not reproduce, distribute, or create derivative works of any part of the Site without express permission from Deliver.i.ng.

9. Modifications to the Terms

Deliver.i.ng reserves the right to modify these Terms at any time. Any changes will be posted on this page, and by continuing to use the Site, you agree to be bound by the updated Terms.

11. Contact Us

If you have any questions or concerns about these Terms, please contact us at:

• Email: [email protected]
• WhatsApp: +233537602692